General Questions

Are you accepting new patients?

We are currently not accepting new patients or adding to our waiting list. We will be reevaluating this status on November 30, 2023.

What happens if my child has an after-hours emergency?

If your child has a life-threatening emergency, call 911. If your child has an emergency or serious injury (such as a broken bone), please take him/her to the Kentucky Children’s Hospital emergency room (ER). If you have an urgent question (such as whether or not your child needs to go the ER) call the office number. You will be directed to the after-hours call phone. Please see Clinic Policies on use of the after-hours service.

Questions About Vaccines

I prefer to space out my child’s routine immunizations. Will you accept my child as a patient?

No. Exceptions are temporarily made for specific vaccinations if your child is currently undergoing cancer treatment.

No one in my family accepts the influenza vaccine. Will you accept my child as a patient?

Yes, but I will discuss and encourage the flu shot with you on a yearly basis. It is lifesaving.

What is your view on COVID vaccines for children?

COVID vaccines for children are still under Emergency Use Authorization (EUA). Until it is fully FDA approved, I will strongly support the parents’ decision on whether or not to vaccinate. COVID vaccines are available at your local health department.

Questions About Insurance

What happens if I get private insurance?

I will no longer be able to provide care to your child. The good news is that nearly every pediatric practice in town accepts nearly every type of private insurance. My practice is specifically set up to assist those parents that have difficulty finding a quality provider who accepts their child’s Medicaid insurance.

What if my child has both private insurance and Medicaid?

I do not accept patients with both a primary and secondary insurance.

Clinic Policies

  1. Missed Appointments. If you miss your very first appointment without calling, you will not be accepted as a patient. If you miss two appointments without calling, the entire family will be dismissed from the practice. If we refer you to a specialist and you miss the appointment without calling the specialist, this counts as a missed appointment with us, too.

  2. Late for Appointments. If you are late by 15 minutes or more for an appointment, you will be rescheduled. If lateness is a persistent problem, the entire family will be dismissed from the practice.

  3. Safety. This is a small practice with limited staff. If you feel that you are unable to control your child during immunizations and other minor procedures, please choose a large practice or facility with multiple employees to safely restrain your child.

  4. Paperwork and Medical Records Requests.

    A. Most forms will require an appointment with Dr. Green to complete (e.g., FMLA paperwork). Please fill out all of the information you can before presenting the form to the physician.

    B. For forms that do not require an appointment (e.g., replacement of a lost sports’ physical), a 72-business-hour turnaround time is required. Dr. Green completes this type of paperwork in the evenings in the order it was received.

    C. Requests for medical records will require 30 days to complete.

  5. Use of the After-Hours Phone Service. Do not hesitate to call Dr. Green on the after-hours phone line for urgent matters. Please do not text or send pictures/videos unless instructed to do so. Urgent matters after business hours include such things as:

    A. You need help deciding whether or not to proceed to the emergency room with an ill child

    B. A problem at the pharmacy with a prescription that the physician wants your child to start immediately. (This does not include routine refills that you forgot to request during business hours.)

    C. Your child is ill on a weekend or holiday and you need to know if Dr. Green is available to see him/her

    Inappropriate use of the after-hours phone line will result in dismissal from the practice.